NMC launches an emotional support helpline for staff involved in fitness to practise cases

The helpline is part of the NMC’s bid to become a “person-centred” regulator.

Sarah Jane
16 October 2019
Female with Telephone

The helpline will provide emotional and practical support for staff involved in the fitness to practise processes.

Nurses, midwives and nursing associates involved in fitness to practise can now benefit from a new, free and confidential support service.

ADVERTISEMENT

The NMC’s Careline, operated by an independent provider, will provide emotional and practical support is also available 24 hours a day, 365 days a year for nurses and midwives across the UK, and nursing associates in England, who are involved in the fitness to practise processes.

Staff can contact the service via phone, live chat or email, to discuss concerns with specially trained counsellors who are experienced in handling sensitive topics.

Launching less than a year since the NMC set up its support service for members of the public who raise concerns when things go wrong with their nursing or midwifery care, the 12-month CareLine pilot launched on World Mental Health day.

Becoming a ‘person-centred’ regulator.

Andrea Sutcliffe CBE, Chief Executive and Registrar at the NMC, said: “Following the launch last year of our Public Support Service for people affected by poor nursing or midwifery care, I’m really pleased we’re now able to offer this new pilot resource for professionals.

ADVERTISEMENT

“The Careline marks another important step forward in truly humanising how we operate and becoming the person-centred professional regulator that the NMC is determined to be with everyone we interact with.

“Less than one per cent of around 700,000 professionals on our register are engaged in our fitness to practise procedures, but we know that it can have a profound effect on those that are. The impact on someone’s physical and mental wellbeing as a result of being under such scrutiny mustn’t go unrecognised.

“I hope the Careline, and our forthcoming remediation guidance, further encourages support and learning when things do go wrong in nursing and midwifery care. Together, let’s help ensure that all those involved in our processes are treated with kindness and respect.”

guest
0 Comments
Inline Feedbacks
View all comments