The service supports those who have raised concerns about a registrant.
The Nursing and Midwifery Council’s (NMC) Public Support Service (PSS) has been shortlisted for the Patient Safety Team of the Year Award 2020 at the annual Health Service Journal (HSJ) Awards.
The PSS offers support to service users, and patients, family members or members of the public who have raised concerns about a nurse, midwife, or nursing associate who the NMC has decided to investigate.
This important service was developed as a part of a new person-centered approach to fitness to practise (FtP) in 2018, in partnership with members of the public and partner organisations.
The PSS has been shortlisted despite tough competition from hundreds of applicants, recognising their important contribution to improving patient safety.
One of the first people to access the PSS had said of their experience that they had seen compassion, quick responses and was spoken to as an equal. They found the service to be essential and that the NMC should be proud of the PSS’s development.
Emma Willis, Head of Specialist Services, explains why she nominated the Public Support Service team for the Award: “The PSS is about ensuring people are at the heart of what we do. The team has sought to use each engagement with a member of the public to develop a relationship with them, so that we’re better able to understand their needs and work together to support better, safer care.
“The feedback from those supported by the PSS has been incredible and we hope it will make working with us much more accessible. It’s been a challenge to get to where we are and I am so proud of the entire team and glad to see them recognised in this way.”
Andrea Sutcliffe CBE, Chief Executive and Registrar of the NMC added; “I am very proud of the Public Support Service team and want to congratulate them on being shortlisted for this award. Their hard work and dedication has clearly had a positive impact on the experience of members of the public involved in our fitness to practise process.
“They have achieved a lot in a short space of time because they care so much about what they do and the people they support.”