Trust sends a ‘heartwarming’ video message to the children of its staff

The message explains why things “seem very different at the moment” in a simple child-friendly way. 

Laura Townsend
5 June 2020
Tracey Taylor NUH

The message touches social distancing, hand washing, and addresses some other anxieties.

The chief executive of one of the largest acute trusts in England has sent a “heartwarming” message to the children of its employees.


Available in both video and letter format, Tracy Taylor, Chief Executive of Nottingham University Hospitals (NUH), explained why things “seem very different at the moment” due to COVID-19 in a simple child-friendly way.

The message touches social distancing, hand washing, and addresses some of the anxieties around COVID-19 that children may face.

It reads; “My name is Tracy, and I’m the Chief Executive of the Hospital and I work with someone very close to you. It might be your mum, your dad, your nan or your grandad, or even your auntie or uncle; there are a lot of us who work together at Nottingham Hospitals.

“I want to tell you how proud I am of your loved one and the work that they have been doing to help out in our hospitals.


“You will have heard about Coronavirus on the news and it may have made you a little worried about the person that you love coming to work in the hospital. I have three sons at home and I know that they are anxious about me coming to work, but I wanted to tell you that we are working really hard to keep them and all of the other people who work at our hospitals safe.

“I know things seem very different at the moment, and perhaps a little scary. You are probably at home all of the time or you might be going to school, which also may feel a bit weird because all of your friends won’t be there with you.

It continues; “It may be hard for you but the person you love might still have to come into work when some other people don’t have to. This is because what they do it very important and is helping a lot of people.


“So I wanted to say a very special thank you for sharing your loved one with us, and everyone else that they are helping. Please let them know that what they are doing at the moment is really special and that you are very proud of them.

“I also want to say a big thank you to you. I am really proud of you for what you are doing to support them to come to work. I know that you will be doing your best to remember to wash your hands, and when you go out you are doing your very best to stay two meters away from other people to keep yourself and your family safe.

“I know how hard it is not to be able to have fun with your friends, but small things like this are helping keep you and your family safe.

Before finally adding; “We couldn’t do this without you or your loved ones. So please give them a big big hug.”

Staff at the trust have given the message a positive reception with many taking to social media to express their gratitude.


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